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Motel Polices

Welcome to the Spanish Villa!

Spanish Villa Resort, located across from the sandy beaches of beautiful Okanagan Lake, awaits you and your family, whether on vacation or business. Situated only minutes away from the convention centre, arena, tennis courts and children’s play park and close to golfing and the downtown area, this resort is also conveniently located within steps of some of Penticton’s finest restaurants.

Spanish Villa Resort has a rich, unique Spanish look and feel, yet is priced to be within any family’s budget. Spacious rooms as well as suites with full kitchen facilities are available. There is plenty of room for families as well as single units for the weary traveler looking for a relaxing, peaceful night’s stay.

With so many fun opportunities surrounding us, we hope your stay with us is enjoyable and relaxing.

Sincerely,

Your hosts,

Spanish Villa Team

Our Motel Policy/House Rules may change from time to time, so please check back often.

The pool is currently closed. We apologize for any inconvenience this may cause.

Guests must be at least 18 years of age to check in at Spanish Villa Motel.  In the interests of security and to prevent fraud, guests are required to confirm their identity by providing their valid government issued photo identification (driver’s license, passport, etc.) at check-in.  A valid, signed, and pre-approved credit card in the name of the guest registration is also required.  It is your responsibility to fully understand the way your bank processes pre-authorizations and charges to your credit/debit card.  Some banks hold pending authorizations for up to 30 business days.

 

CHECK-IN TIME:      4:00 pm

 

We currently do not offer early check ins. If you require a guaranteed check-in for arrival prior to 3 p.m. then Pre-Registration and payment may be required.  Please contact Front Desk staff directly to make a request.

Direct Bookings All reservations must be guaranteed with a valid major credit card.  Guests must be 18 years and older.  We accept Visa, Master Card, and American Express Card.  We charge one night on your credit card at the time you make your reservations as a deposit to guarantee your reservation.

Cash payment is welcomed with a signed and pre-authorized credit card.  All guests are required to present a valid major credit card and government issued photo identification even if guests are planning on paying in cash upon check-out.  Cheques and foreign currency not accepted.

A $300 pre-authorization is taken at check in. Pre-authorization is not a charge to your account, it is a hold on those funds.  Upon check-out it can take anywhere from 24 hours to 30 days for the original pre-authorization to be removed by your bank.  Generally, most banks release the hold within 3-5 days. 

We require valid contact information from the guest making the reservations including first and last name, address, phone number, email address and signature.  The names of all guests occupying the room must be registered. Information regarding your license plate is also gathered at check-in for security. 

 

A valid, signed, and pre-approved credit card in the name of the registered guest is also required.  It is your responsibility to fully understand the way your bank processes pre-authorizations and charges to your credit/debit card.  Some banks hold pending authorizations for up to 30 business days. 

We will make every effort to honor special requests such as a specific floor or room number, adjoining rooms, roll-away beds, refrigerator/microwaves, etc. upon your arrival. All special requests are noted on reservations, and we will do our best to accommodate. However, the availability of these items cannot be guaranteed in advance. 

Jun 18 – September 30. Bookings made during these months have a cancellation policy of 3 days. Reservations must be cancelled 3 days prior to your arrival date, to avoid a one (1) room night, plus tax cancellation fee. No amendments or cancellations can be made inside the 3 days period. Failure to check in on the scheduled arrival date for a reservation guaranteed with a credit card will result in a No-Show fee being charged to your credit card.  You will be charged the entire stay rate plus taxes.

October 1 – June 17.  Bookings made during these months have a cancellation policy of 48 hours. Reservations must be cancelled Forty-eight (48 hours), Motel time, prior to your arrival date, to avoid a one (1) room night, plus tax cancellation fee. No amendments or transfers can be made inside the 48-hour period. Cancellations made within this fourty-eight (48) hour period will result in a charge of the first night room rate, plus taxes. The remaining room nights will be cancelled.

No Shows: Reservations will be held until 11:00 a.m. the morning following your scheduled arrival date.  If you have not checked in by that time, a NO-SHOW charge of one room night, plus tax will be charged to your credit card and the balance of your reservations will be cancelled.  Spanish Villa Motel is not responsible for weather conditions, personal emergencies, or schedule changes.

Non-Refundable Policy: Reservations will be charged the entire stay at the time of booking. These reservations are non-transferable, non-cancelable, and non-refundable immediately after the booking is made. Reservations can be amendable once the difference has been paid. 

Check-out time is 11 a.m.  Please check-out with our Front Desk staff so that housekeeping may begin cleaning your room as soon as possible.  If you require a later check-out, please contact Front Desk prior to the day of your departure and we will do our best to accommodate your request.  A charge may apply for late check-out.

 

 

Guests who check out prior to their scheduled departure date are subject to the entire reservation fee plus applicable taxes.

Generally, third party payment is not permitted.  In the case of paying for a family member if you will not be physically present at the Motel, we require prior completion and approval of a Credit Card Authorization form including a copy of your driver’s license and the front and back of your signed credit card.  You will be responsible for all damages and loss.  We reserve the right to refuse reservation at any time for any reason.

Spanish Villa Motel is privately owned and operated.  We reserve the right to refuse service to anyone for any reason that does not violate Federal or Provincial laws. Spanish Villa Motel will refuse service or evict a guest: for refusal or failure to pay for accommodations, is under the influence of alcohol, drugs, or any other intoxicating substance and acts in a disorderly fashion

10:00 p.m. to 8 a.m. If you become aware of a disruptive guest, please contact Front Desk staff immediately by room phone or in person. Televisions, voices, or other devices must be kept at a respectful low level.  Doors should be opened and closed quietly.  No congregating or running in corridors.

For the safety of our guests and staff and to assure that our facility is not exposed to items or actions that create an odor which is unhealthy and objectionable to our guests and staff. Smoking is NOT permitted on the motel premises. This includes, any substance that creates an odor that is difficult to remove from the air, carpet, walls, and furniture. We do not permit smoking tobacco, marijuana, illegal drugs, e-cigarettes, vape pens, vaping, cartridges containing the liquid of nicotine, hookahs, incense, cigars, candle burning, or synthetic products in our facility. 

 

No smoking permitted onsite (including but not limited to guest rooms, parking, etc.) Must be at least 6 meters away from the property to smoke. Smoking inside the rooms will incur a charge as listed in the Additional charges. 

No visitors after 10:00 p.m. Visitors must notify Front Desk upon their arrival.  Visitors must be always accompanied by the registered guest.  Visitors are not allowed to use guest amenities including the pool, as a registered guest, you are responsible for your visitor at all times.

Access to our Wi-Fi is free for our registered guests.  The Motel Wi-Fi access code is subject to change without notice.  Wi-Fi signals are subject to change without notice depending on the room’s location, the status of our Wi-Fi equipment, and interference from other local wireless signals. 

All vehicles must be listed on the registration at check-in.  We have allocated the parking bay according to the room numbers. Guests must park their vehicle at the designated parking bay. One parking for registered guest is free.  Additional parking is available for an extra charge and is subject to availability. All vehicles are parked at the risk of the owner.  The Motel shall not assume liability or responsibility for any vehicle, occupants, or contents while operated or parked on the Motel property.  If a vehicle is left in the Motel parking lot after the guest has departed without the written consent of the Motel, the Motel reserves the right to have the vehicle towed at the owner’s expense.  No vehicle repairs on Motel premises. 

Housekeeping will not be entering the rooms during your stay. For your convenience we have listed the housekeeping services below-

  • Garbage bins are provided at the bottom of the staircase with clear signage. Please dispose all the empty trash in the respective bins provided.
  • If needed, you can drop off dirty towels and sheets in exchange for fresh ones outside the office between 9.00am – 3.00pm.
  • Additional coffee, tea and sugar can be picked up from Reception between the normal business hours.

Spanish Villa Motel assumes no liability for lost, misplaced, stolen, or damaged valuables or belongings. If you discover that you have left behind something of value to you, please call us immediately (250) 492-2922 and we will try to assist you in locating your lost item. Any items, except for perishable items, left behind by our guests and found after departure by Housekeeping will be collected, logged in, and kept in a secure location for collection by the owner for up to fourteen (14) days. Unclaimed items are thrown away, given to local organizations, or disposed of accordingly by Spanish Villa Motel.


We would be happy to return your lost items to you.  Your credit card will be charged packaging and postage, plus a $10.00 handling fee.  A separate receipt will be mailed to you.  Spanish Villa Motel is not responsible for any item lost or misdirected during shipment by the Postal Service. 

Please notify Front Desk in the event of a fire or other emergency.  A map that shows emergency exits can be found on the back of your room door and in the Guest Information Notebook located in each guest room.

 

The Motel is fully equipped with smoke detectors and emergency evacuation plans on the door of each guest room.  Please review this important information.

You are liable for any damage howsoever caused (whether by the deliberate, negligent, or reckless act) to the room, Motel’s premises or property caused by you or any person in your party whether staying at the Motel during your stay.  The Motel reserves the right to retain your credit card and/or debit card details as presented at registration and charge your credit /debit card. Should this damage come to light after the guest has departed, we reserve the right and you hereby authorize us to charge your credit or debit card for any damage incurred to your room or the Motel property during your stay, including and without limitation for all property damage, missing or damaged items, smoking fee, cleaning fee, guest compensation, etc.  We will make every effort to rectify any damage internally prior to contracting specialist to make the repairs, and therefore will make every effort to keep any costs that the guest would incur to a minimum.

Guest Rooms found with waste and in complete disorder, and/or “trashed” will be subject to maintenance deep cleaning fee, administration fee and/or third-party fees.

Spanish Villa Motel reserve the right to act against any guest or visitor found to have tampered or interfered with smoke detectors in the room. Removal of smoke detectors from the room will incur a fee.

No visitors after 10:00 p.m. Visitors must notify Front Desk upon their arrival.  Visitors must always be accompanied by the registered guest.  Visitors are not allowed to use guest amenities, as a registered guest, you are responsible for your visitor at all times.

Registered guests of legal age who choose to bring their own alcoholic beverages must consume those in their room.  Alcohol is not allowed in public areas such as the lobby, halls, etc. 

Bicycles are not allowed in guest rooms.  We do not offer bicycle storage.

  • Smoking: $300
  • Roll away cot: $10 per night
  • BBQ: has no fee
  • Lost Towel charge: $10.00
  • Lost hand towel or face cloth: $10.00
  • Carpet damage: cleaning $95.00, replacement $250.00
  • Wall damage: $150 to patch and paint one wall
  • Dishes not cleaned: $30.00
  • Additional Parking: $15.00 per day
  • Replacement: dishes $2.00, glasses & coffee cups $1.50, pots & pans $15
  • TV replacement: $300.00